Bunnings will happily assist customers who wish to return or exchange goods purchased from any of our stores across the UK.

All products for return or exchange must be identified upon entry into the store and you will be directed to our dedicated in-store 'Returns and Exchanges' Desk where Bunnings Team Members will be able to provide you with assistance.

Return / exchange of non-faulty goods

With a receipt:
  • We can provide a refund
  • All returned goods must be unused, in original packaging and in saleable condition.
  • Receipts must be valid and intact
  • All refunds will be provided back in the original tender.
Without a receipt:
  • We can provide an Exchange Voucher or an exchange for 'like' goods.
  • All goods for exchange must be unused, in original packaging and in saleable condition
  • Positive identification will be required.
  • Exchange Vouchers are valid from time of issue and are redeemable at any store. These Vouchers are not redeemable for cash or Gift Cards.

Unfortunately, we cannot offer a refund or exchange on the following items:

  • Custom made products
  • Any product/s specifically cut to size at your request
  • Toilet Seats, if packaging has been opened (for health reasons)
  • Tinted Paint (if you change your mind on the colour)
Perfect Plant Promise

All our plants (except seedlings) are guaranteed for 12 months. If you’re not 100% happy, return your plant (with a receipt) and we’ll refund it.

Return / exchange of faulty goods, misdescribed goods and goods under manufacturers warranties

In addition to manufacturer’s guarantees on selected products, you have statutory rights by law. You have the right to reject goods that are faulty and refund if:

  • It is less than 30 days after the sale
  • They have already had a repair or replacement that has failed
  • A repair or replacement is impossible

Otherwise you are entitled to a repair or replacement. After 6 months any refund can be a part refund to reflect the use the product has had.

We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available.

Where the product comes with a manufacturers guarantee, we will also offer a solution consistent with the terms of the guarantee.

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